Job Title: Community Partner Specialist
Classification: Full-Time, Non-Exempt
Department: Agency Relations & Nutrition Services
Reports to: Eastern Idaho Branch Manager
Location: Pocatello, ID
Responsible for all matters in Agency Relations. This includes assistance in establishing a strong Partner Agency Network through the recruitment of partners that align with The Idaho Foodbank’s mission, supporting the growth and retention of partner agencies, and ensuring agency compliance with all necessary laws, policies, and guidelines regarding safe food distribution. The Community Partner Specialist position also supports the Community Partner Supervisor and the Director of Partnerships and Programs in identifying and ensuring equitable distribution of product on a statewide basis.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Preferred Bachelor’s Degree or equivalent experience (Social Services focus)
- Experience and commitment to serving low income individuals and families
- Knowledge of food assistance programs, hunger issues, and/or experience with social service agencies preferred
- Must be strong independent worker as well as be able to work as a partner of a team
- Ability to communicate effectively, both orally and in writing
- Strong leadership skills
- Possess organizational skills and some project coordination experience
- Experience at data collection and analysis
- Ability to make presentations and develop reports that includes data and technical information
- Proven competencies in Microsoft Office products, including Internet, Word, Excel, Outlook, PowerPoint and standard office equipment
- Excellent customer-service skills and friendly with others
- Demonstrated problem-solving and conflict resolution skills
- Fluency in English and Spanish a plus
- Have a clean, professional appearance
- Must be able to pass a national background check
- Must be able to pass a pre-employment drug screening
- Must be able to provide an acceptable Motor Vehicle Record to meet insurance eligibility requirements
- Have a valid Driver’s License and access to an automobile with current auto insurance
- Must be able to pass ServSafe Certification
- Physical job requirements include ability to lift up to 30 pounds
- Able to safely operate a large vehicle with limited visibility
- Frequent travel required within counties served by organization/programs
- Commit to upholding policies, principles and best practices for food safety.
- Understand the personal responsibility to follow all safety policies and health rules, program and procedures, to report all unsafe acts, environment or behaviors immediately and to always report safety issues, incidents or accidents immediately.
- Work with other team members in a cooperative and supportive way, providing assistance and fill-in coverage for other positions.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Agency Intake and Monitoring
- Screen prospective agencies and assist with application and mutual agreements between The Idaho Foodbank and partner agencies ensuring compliance with Foodbank policies and Feeding America’s standards.
- Conduct initial on-site visits and assist in the orientation of new agencies to Foodbank ordering procedures, picking up product, etc.
- Conduct ongoing site monitors while ensuring compliance with all documentation requirements and maintain agency files in prescribed methods approved by Feeding America.
- Assist agencies in development and implementation of corrective actions when found to be operating in violation of Foodbank policy, Feeding America standards or Internal Revenue Service Guidelines on the handling of donated product.
Agency Outreach, Education and Retention
- Develop and identify potential agencies in service area that could benefit from relationship with The Idaho Foodbank.
- Assist in the development and maintenance of service-area wide agency recruitment/retention program.
- Identify and provide helpful information to the partner agency network from various sources regarding IFB products, policy or schedule changes, and community based events related to poverty issues.
- Assist in the implementation of a partner network gap analysis and capacity measurement tool for partner agencies, including agency surveys.
- Assist agencies to identify what services, standards and trainings they want from The Idaho Foodbank.
- Assist in the appropriate Foodbank implementation of partner agency driven changes.
- Foster cooperative relationships between agencies and The Idaho Foodbank.
- Educate agencies in food safety, best practices, and latest food recall procedures.
- Assist with strategies for partner agencies to assure equitable access to Foodbank products throughout service area.
- Work closely with warehouse distribution staff to develop positive relationships and understand the varied needs of partner agencies.
- Assist in the assessment and implementation of alternative distribution methods to enhance efficiencies and product diversity for partner agencies.
- Educate agencies on The Idaho Foodbank and Feeding America rules regarding use of donated product in compliance with IRS Tax Code 170e3 and other state and federal tax laws.
- Implement procedures to address product misuse; including bartering and selling of donated product.
- Assist in the implementation of the Mobile Pantry program or other models focused on Foodbank direct distribution to people in need.
- Commit to uphold policies, principles and best practices for food safety.
- Understand the personal responsibility to follow all safety policies and health rules, programs, and procedures, to report all unsafe acts, environment or behaviors immediately and to always report safety issues, incidents or accidents immediately.
Foodbank Representative and Liaison
- Assist in the development and implementation of agency meetings across entire service area to foster understanding of The Idaho Foodbank; enhance cooperation between local agencies and improve services to low income people.
- Under the guidance of the Director of Partnerships and Programs, and Agency Relations Supervisor, work toward strategic plan goals of helping food insecure Idahoans gain improved access to services and food.
- Assist local community leaders to assess and develop strategies to improve their supplies of food.
- Represent The Idaho Foodbank at meetings as needed.
- Assist in keeping a current list of food distribution sites, including hours and days of operation, contact person, location, special circumstances, etc.
- With assistance, implement procedures to terminate Foodbank relationship with non-compliant agencies.
- Assist agencies in maintaining the most current resource information possible to assist emergency food recipients.
- Provide data collection and analysis to assist in preparation of Foodbank grants.
- Assure the timely submission of all reports including data entry for Idaho Foodbank Dashboard.
- Other duties as assigned.
This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. Employee will use computer and smartphones extensively. Work may involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal business hours, such as evenings and weekends, and could require driving frequently due to work performed in the community. Mileage reimbursement will be provided when using a personal vehicle.
THE IDAHO FOODBANK IS AN EQUAL OPPORTUNITY EMPLOYER.