Operations Support Supervisor – Pocatello

Job Title: Operations Support Supervisor
Classification: Full-Time, Exempt
Department: Operations
Reports to: Eastern Idaho Branch Manager
Location: Pocatello, ID

Job Summary:
Lead responsibility for East Idaho branch inventory control including cradle to grave agency and donor data processing utilizing CERES, Microsoft NAV. Responsible to develop and maintain agency and donor relationships with excellent customer service skills. Primary first-line supervisor of warehouse coordinator and drivers in day-to-day operations. Manage truck delivery and receiving schedules.

Knowledge, Skills and Abilities Required:

  • Requires High School Diploma (college degree preferred)
  • Proficient in Microsoft Office products
  • Truck scheduling experience preferred
  • At least 1 year warehouse experience
  • Must have experience in data collection and analysis, strong problem solving capability and ability to follow detailed instructions.
  • Become ServSafe certified; commit to adhering to principles and practices of food safety.
  • Ability to drive a box truck, automatic and standard vehicles, operate standard warehouse equipment and demonstrated ability in warehouse operations.
  • Strong commitment to quality record keeping, customer service, and operational efficiency.
  • Ability to manage multiple tasks with excellent organizational skills.
  • Ability to work well with other staff and to relate to donors and agency representatives. Ability to work steadily and independently with minimum supervision and to follow standardized procedures.
  • Ability to work diverse schedules.

Principle Duties and Responsibilities:

  • Assist in verifying food safety standards are met for products and packaging materials through visual inspection, product handling and temperature monitoring when applicable.
  • Ensure warehouse areas are clean and sanitary, conduct cleaning activities according to schedule and ensure cleaning records are accurate, complete and current.
  • Ensure all required documentation necessary for compliance to occupational safety, food safety standards and regulatory requirements is complete, accurate and current.
  • Responsible for inventory control and management utilizing CERES which includes day-to-day order processing, timely cycle counts, correction of discrepancies and successful quarterly inventory reviews.
  • Responsible for construction of all mobile pantry orders and review of agency orders
  • Responsible for scheduling trucks for the Pocatello warehouse and works closely with the Branch Manager for local donations, food drives or other necessary truck logistics and coordination.
  • Complete and perform accurate follow-through on documentation for shipping, receiving, unloading, and warehousing of product, as defined by IFB policies and procedures.
  • Load and offload company vehicles and partner agency orders as required. Exercise safe lifting practices. Involves lifting and carrying of items that may weigh up to 50 pounds.
  • Maintain rapport with donors and their employees to foster continued support and a professional working relationship.
  • Inspect product donations to ensure that safety and sanitation standards are met.
  • Work with other team members in a cooperative and supportive way. Providing assistance and fill-in coverage for other positions.
  • Perform other duties as assigned by the Branch Manager to satisfactorily complete agency goals and objectives.

Working Conditions
This work is performed in a warehouse environment with frequent lifting of up to 50 pounds and occasional lifting over 50 pounds. Functioning in extreme temperatures between -10 to 38 degrees F is required. Frequent bending, lifting, twisting, walking, sitting and reaching at various heights above and below shoulder level within confined spaces. May work outside normal working hours and drive own vehicle for various projects on a daily basis.

Food Safety:
Commit to upholding policies, principles and best practices for food safety.
Understand the personal responsibility to follow all safety policies and health rules, programs and procedures, to report all unsafe acts, environment or behaviors immediately and to always report safety issues, incidents or accidents immediately.

Employment Requirement

  • Negative Drug Screen
  • Successful Background Clearance

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give assignments.

This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


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